Customer Experience Coordinator

We are seeking a Customer Experience Coordinator to join our team on a Monday to Friday basis, with genuine opportunities for career progression. Based at our Support Centre in Gillman, South Australia, this role is ideal for someone looking to build their career in Retail or Administration, or a student currently studying Communications, Business, or a related field.

As the first point of contact for our customers, you will play a key role in delivering exceptional customer experiences. You will manage a wide range of customer enquiries across phone, social media and Zendesk (live chat, tickets, and contact forms), while also supporting our Operations team with administrative tasks as required.

We pride ourselves on being a people-first business, offering a supportive and positive workplace where team members are valued, recognised and encouraged to grow.

Key Responsibilities

• Deliver friendly, efficient, and supportive customer service via phone, email, and live chat
• Process customer phone orders
• Communicate with stores regarding customer orders and enquiries
• Review orders and update customers on progress or actions taken
• Liaise with stores regarding Click & Collect 
• Assist with recruitment and wholesale administration
• Provide general administrative support across the business as required
• Manage damaged stock approvals
• Oversee the front reception desk, including visitors and couriers to the Support Centre
• Maintain a strong customer-first focus at all times

About You

To be successful in this role, you will have:

• Strong multitasking and organisational skills
• The ability to plan ahead and manage priorities effectively
• High attention to detail
• Confidence using systems and technology
• Initiative and the ability to work both autonomously and collaboratively within a team

If this sounds like your dream job and are up for the challenge, then we would love to hear from you. Express your interest in this opportunity by uploading a cover letter with your application that showcases how you would best fit into the role.